CITY ESCAPES
Nature Photography, LLC
Newsletter
October, 2011
Worry-Free Gift Giving with City Escapes
Here is the scenario: you have found what you believe to be the perfect print to give to someone special in your life as a birthday or Christmas gift. But deep inside, a little voice nags at you: is that really the print that your loved one likes the most? We here at City Escapes Nature Photography know that feeling of doubt, and we don’t like it any more than you do. From the very beginning, we decided to silence that little voice by making it easy to exchange a print.
Our return policy is very simple: any unframed, non-canvas print can be returned to us – for any reason – within 30 days for either another print of the same size or a full refund. We even pay for the return shipping! Any framed print and all canvas prints can be returned within 30 days for a store credit for the full amount* of the item. It’s that simple. So when you decide to buy that perfect print, you can rest comfortably knowing that if it wasn’t the right one, the recipient can exchange it for their preferred image. How easy is that? (See our full return policy for additional information and conditions.)
Around this time of year, some people get a little tripped up by the 30-day time frame. They want to get the lowest numbered print they can (especially if they can get the very first of an edition), so they want to order their print as early as possible. They don’t, however, want to have to give their gift print early in order to stay within the 30-day exchange period. Not a problem – we have a solution for that, too. The important point here is that the 30-day return period does not begin until the print is actually delivered to you or your “ship-to” designee. Therefore, when you order a gift print, simply indicate that it is to be given as a gift and include the date that the print is to be presented. We will then process your order normally, but wait to ship the print until the appropriate time, thereby enabling your recipient to have the print during the 30-day return period. This enables you to get the lowest edition number available at the time of purchase, without having to present your gift weeks or even months early.
There are, of course, a few caveats:
- Full payment must be made at the time of purchase, not at the time of shipment.
- While we aim to get as close as possible, we cannot guarantee that your print will arrive on a specific day. We ship UPS ground, and will err on the side of being early rather than late. Thus, if it is imperative that the print reach the recipient on a particular day, we suggest that you have us mail it to you directly, so that you may present it to the recipient at the appropriate time.
- The closer the holidays get, the longer it will take to get items to you. Order early for the best chance of having your print arrive on time.
As the holidays (and in my family, a whole bunch of birthdays) approach, keep in mind that while our normal turn-around time is one to two weeks, this time of year it is wise to give us a month or more to get your order on its way to you, depending upon what you order. If we do not already have your desired piece in stock, know that unframed paper prints are the fastest; framed paper prints and gallery-wrapped canvas take a bit longer; and framed canvas pieces take the longest (but can definitely be worth the wait).
Your happiness is our goal! We strive to make the process of adding beauty to your life, or the life of a loved one, as easy as possible. If at any point you have questions, problems, or concerns, please contact us at customer-support@city-escapes-photography.com or call us at (509) 396-5154. We will work with you to ensure your complete satisfaction. We want you to be thrilled with your new print!
*Items framed in custom-ordered, specialty frames will be issued a store credit for the amount of the item minus a 20% restocking fee.
‘Tis the Season to Order Christmas Cards – Plus Get a Special Facebook Friend Discount
From now until December 15, 2011, get 10% off when you buy 5 packs of City Escapes Holiday Cards. Each pack contains two each of five different images, for a total of ten cards per pack. These cards are perfect not only for personal Christmas wishes, but also for companies who want to send greetings that will stand out. Order early, as this offer is only good for as long as supplies last! Find the City Escapes Holiday Cards on special at http://www.cityescapesphotography.com/specials/index.html
Plus, friend us on Facebook for an additional 5% discount on anything over $60. But hurry! This offer is only good until November 11. Check out our Facebook page at https://www.facebook.com/NaturePhotographs for details!
October’s Fun Facts
October 16 was National Boss’ Day. In honor of this special day, this month we focus on none other than the wild ass.
- African wild asses, the ancestors of the modern donkey, were first domesticated by the Egyptians more than 6000 years ago.
- Only about 570 African wild asses still exist in the wild.
- The Somali wild ass, though of the familiar gray color in the body and head, sports black stripes across the legs similar to zebra stripes.
- The brays of the African wild ass can be heard for almost two miles.
- The Tibetan wild ass is the largest of the wild asses, with the males standing over 4.5 feet tall at the shoulder and weighing in at over 800 pounds.
- Tibetan wild asses live at elevations up to 17,400 feet above sea level!
If you have any questions, or suggestions for future newsletters, please email us at: relationships@cityescapesphotography.com
Become a fan on Facebook at
http://www.facebook.com/pages/City-Escapes-Nature-Photography/119004291172
CITY ESCAPES Nature Photography, LLC
www.cityescapesphotography.com
509-396-5154
